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Topical comments on project delivery

The National Audit Office (NAO) has slammed DEFRA, its Rural Payments Agency and the EU farm subsidies system in England. Edward Leigh, the head of the Commons Public Accounts Committee, described the situation at Defra as a "masterclass of misadministration".

The NAO report condemns the costs to taxpayers and attributes the fiasco to the Agency’s £350m IT Systems, in use for only four years.

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Earlier this year the Shadow Chancellor George Osborne, suggested that if the Conservative Party were to form the next Government they will put a cap on project size of £100m.


The recent Budget suggests that the government will be cancelling major projects for the foreseeable future.  Is this the right approach? Well only if the original purpose and business benefits of the project are no longer required.  We don't go into major projects quickly or lightly they need an established business case and a great deal of money has been spent on them prior to the contract award.


An article in the Harvard Business Review (HBR) entitled "Don’t Just Capture Knowledge - Put it to Work" begins 

“What’s the point of capturing organisational knowledge if it’s going to be tossed in some file and forgotten? That’s all too often what happens to lessons from post-mortems and after action reviews.”

Given the research which indicates some 70% of the projects are regarded as failures, this suggests that the lessons analysis undertaken by organisations like the NAO and Audit Commission are simply filed and forgotten.

In previous articles we examined a Learning Project Organisation. The first step in creating such an organisation is to put in place processes for capturing lessons learned. Many organisations may have an internal knowledge base or specific tools for knowledge capture - the important thing is that they are structured and used in a manner that creates value for the project delivery organisation.

To avoid the






Essentially a project is a temporary organisation with staff drawn from different organisations, departments and skill bases to undertake an ad-hoc task. When that task is finished without a process in place to manage it, the knowledge and experience accrued by the project team disperses with team members on project closure. During the project lifecycle, further dispersion of the knowledge occurs through the churn of personnel arising from changes in resource need, changes in responsibilities, career moves and promotions. Indeed it is often the case that few of the team in place at project closure were involved in the project initiation. The implication is that without formal measures to acquire and promote the lessons learned during the project, the knowledge will be lost or dispersed on or before project closure.


Why we are not learning from Project Failures

With approximately 70% of all IT-enabled projects considered to be failures, a question that is regularly asked is "Why do projects fail?" There have been extensive studies on this subject, but perhaps a more pertinent question should be "How do we learn from project failure?" A good starting point for such learning would be to consider the lessons learnt from individual projects and to build this leaning into improvements in our project methodologies.


Red Dragon - a project by the Ministry of Defence (MOD), Welsh Assembly Government and the then Welsh Development Agency (the Welsh Authorities) to provide modern aviation repair facilities at St Athan, South Wales - has cost the taxpayer around £113 million, although it was meant to have saved MOD money and protected jobs in the area, according to a joint report released today by the National Audit Office and the Wales Audit Office. Jeremy Colman, Auditor General for Wales, is quoted as saying: "The Ministry of Defence and the Welsh Authorities failed to collaborate sufficiently throughout the project. Although for much of the time both had complementary objectives, they did not establish a common purpose for the project or a common understanding of their respective assumptions about the future of the site. The Red Dragon project highlights the danger in large and complex projects that involve multiple public bodies of insufficient openness and information sharing."


 

Are you taking on an existing project from either inside or outside of your organisation?

Increasingly, Mergers, Takeovers, Outsourcing, personnel changes and Shared Services means that during the project lifecycle delivery responsibility passes to different reporting lines.

‘On-Boarding' has become a core project management capability.
Most projects expect to make some change to the delivery during the project life-cycle but how can you be certain about the handover state of the project that you are responsible for On-Boarding?  Equally how can you set the terms of the transfer without clear view the projects current situation in relation to success or failure?


Soldiers in £250m MoD pay shambles

Posted by: OneOne Hundred

Tagged in: project management , project failure , NAO , MoD , JPA

The headlines in the Metro newspaper this morning were “Soldiers in £250m MoD pay shambles”. The article highlights the problems affecting 10% of service personnel (nearly 20,000 people) following the introduction of a £245 million Armed Forces payroll system. The article quotes from a recently published Defence Select Committee report - 'It is difficult to exaggerate the magnitude of the failure of the joint personnel administration (JPA)' and 'It is, in our view, truly reprehensible that such mistakes were allowed to be made by those charged with oversight of the JPA programme.'

The


What is success?
If you have been on a project management training course you might say Cost, Time  and Quality those aspects might be easily measured in a traditional infrastructure project of which there are numerous examples but in the complex multi-stakeholder environment of today's technology projects it really is just a part of the story.

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